Aviation company Aeromexico teams up with Latitude by Brightwell to revamp passenger compensation procedures.
Headline: Aeromexico Revolutionizes Refunds with Brightwell's Digital Solution, Latitude!
Looking to revolutionize the way they handle refunds and reimbursements, Mexico's leading carrier, Aeromexico, partners with Brightwell's innovative solution—Latitude! This game-changing move aims to streamline payouts, reduce operational costs, and boost passenger satisfaction.
Aeromexico is committed to delivering an unparalleled travel experience from booking to arrival, and Latitude helps them take a massive step forward. The airline is modernizing their refund process, ensuring passengers get their money fast, and easily, while minimizing stress on internal teams.
So, how does Latitude work its magic? First, Aeromexico passengers receive a snazzy, Aeromexico-branded link, which lets 'em access their refund or reimbursement departure gate(-way)–pun intended!–in record time, via their preferred payment method. And, this whiz-bang move sits nicely with the Department of Transportation's mandate for swift, straightforward passenger refunds.
Aeromexico chose Latitude because of Brightwell's undeniable expertise in travel payments. After all, who better to handle those tricky cross-border payout complexities than the experts? And, for travelers like you and me, it means faster, easier refunds, which can only lead to stronger relationships with our favorite airlines and more vacay-booking excitement!
"Aeromexico is all about enhancing the passenger journey towards an out-of-this-world experience," Aeromexico's VP of Treasury, Emilio Ramos Ruiz, shared. "Brightwell makes that a reality by offering refunds that are super-convenient for agents and passengers, no matter the location or currency. The customized user experience helps our passengers trust that they're making the right choice when booking with us, and any hiccups will be zapped away quickly."
Launched in 2024, Latitude is the brainchild of Brightwell, designed to help businesses like Aeromexico streamline payments and amp up customer satisfaction. By digitizing the refund process, Latitude kicks costly manual tasks to the curb and minimizes chargebacks, all while accelerating payouts. This opens doors for airlines to build sturdy customer relationships and foster repeat bookings.
"Aeromexico's decision to embrace Latitude underlines just how essential swift, seamless refunds have become in our travel-loving world," Larry Hipp, Brightwell's CEO, chimes in. "Brightwell helps turn frustrating payout quandaries into shining moments of service, strengthening passenger trust and positioning Aeromexico as a heavyweight in the global travel scene!"
Ready to learn more about Latitude? Head on over to www.brightwell.com/latitude for all the deets!
About Brightwell
Rooted in a passion for financial inclusion and empowerment, Atlanta-based financial technology powerhouse, Brightwell, is living out its mission to create products that help people and businesses send money securely across the globe. Brightwell's suite of cross-border payment goodies—simple to use, easy to integrate, and meticulously designed to yield measurable results—has got the backs of businesses big and small, from startups to Fortune 500s.
About Aeromexico
Aeromexico Grupo Aeromexico, S.A.B. de C.V., et voilà! Aeromexico is Mexico's global airline, boasting a network that spans an impressive 21 countries and 93 cities in Mexico, the United States, Canada, Central America, South America, Asia, and Europe. With a fleet of Boeing 787s, 737s, and Embraer 190s, Aeromexico's main hub resides at Mexico City International Airport, and it's a founding member of the SkyTeam airline alliance, serving over 160 countries with its 18 SkyTeam airline pals.
For more information on Aeromexico, reach out to: [email protected]
This partnership is set to transform the future of travel, and we can't wait to see what's next in store for Aeromexico and Brightwell!
Cloud news stories might soon include updates about Aeromexico's revamped lifestyle, as the airline navigates the travel industry with its new partnership with Brightwell's digital solution, Latitude. The streamlined refund process, aiming to speed up payouts and enhance customer satisfaction, could mark a significant shift in the way travel companies manage reimbursements.
