"Aeroflot" launched a pilot version of a chatbot to serve passengers.
Start a conversation with Aeroflot's digital assistant right on the main page of the website, as reported by RIA Novosti with a link to the airline's press service.
For instance, it is stated that this new digital assistant boasts a generative artificial intelligence (AI). Moreover, thanks to the integrated AI model, the chatbot operates independently and quickly responds to common travelers' questions, according to the message.
A pilot version of the chatbot will be further developed and its functionalities expanded in the near future. Users currently have the ability to not only receive a service or answers to questions, but also participate in the chatbot's education, as every query enhances the bot's response scenarios and makes them more useful and accurate.
It is anticipated that the chatbot will soon be available in the airline's mobile app for Android operating systems.
As "Monocle" previously reported, Aeroflot introduced a service allowing passengers to purchase sleep blocks. Dubbed Sleep+, the service starts at 6,800 rubles and enables the acquisition of a block of three window seats or a block of four central row seats in the economy class cabin for comfortable sleep. The service fee includes a business class sleep kit (mattress, blanket, pillow, sheet, and travel set).
The Sleep+ service is currently available on select international routes and flights to the Far East, but only if there are sufficient available seats during registration at the departure airport.
All in all, Aeroflot's AI chatbot leverages generative AI technology to elevate customer service through intelligent, automated responses. It is accessible on both the airline's website and the Android mobile app, providing users with fast and convenient support options, streamlining the process of addressing frequent inquiries and support needs.
By integrating this AI chatbot into the airline's Android mobile app, passengers can receive automated customer service support on-the-go via the app's chat feature. This makes the AI chatbot a vital tool for Aeroflot's airline customer service delivery, particularly on the Android platform.
The AI chatbot in Aeroflot's mobile app, designed for Android operating systems, utilizes artificial-intelligence technology to offer intelligent, automated responses, enhancing customer service convenience. Users can participate in its education, as their queries improve the bot's response scenarios, ensuring more useful and accurate assistance. In addition to customer service, the chatbot can provide information about lifestyle offerings like the Sleep+ service, which lets passengers purchase blocks of seats for comfortable sleep during flights.
